Terms of sale
Last updated: July 25, 2026
Article 1 – Purpose
These General Terms and Conditions of Sale (GTCS) govern sales made on the Eastsouls website, accessible at:
Placing an order on the site implies full and complete acceptance of these GTCS.
Article 2 – Products
The products offered for sale are clothing, fashion accessories, and similar items.
Photographs and descriptions are presented with the utmost care. However, slight differences in color, texture, or finish may occur depending on screen settings or manufacturing variations.
Article 3 – Prices
Prices are indicated in the currency displayed on the site.
Delivery costs are indicated prior to order confirmation.
Eastsouls reserves the right to modify its prices at any time; such changes will not affect orders that have already been confirmed.
Article 4 – Orders
An order is considered final upon:
- Validation of the shopping cart;
- Full payment;
- Confirmation sent via email.
Eastsouls reserves the right to cancel an order in the event of suspected fraud, incorrect information, or exceptional unavailability.
Article 5 – Payment
Payment is secure.
Available payment methods are those offered during the order checkout process (bank card, PayPal, or other available services).
The order is processed only after payment confirmation.
Article 6 – Preparation and dispatch
Orders are generally prepared within 1 to 2 business days.
Once dispatched, the customer receives an email containing their tracking number.
During periods of high activity (sales, promotions, holidays), additional time may be required.
Article 7 – Delivery
Orders are shipped to most countries.
Average delivery times are as follows:
· Standard Delivery: 5 to 9 business days
These timeframes are estimates.
Delays beyond our control may occur, particularly due to:
· Customs formalities;
· Carrier issues;
· Weather conditions;
· Public holidays.
Eastsouls cannot be held liable for delays attributable to carriers.
Article 8 – Customs duties and taxes
Depending on the destination country, import taxes or customs duties may apply.
These costs are the sole responsibility of the customer.
Article 9 – Order verification
The customer is required to check their package upon receipt.
Any issue (damaged product, error, missing item) must be reported within 48 hours, accompanied by photographs.
Article 10 – Return policy
The customer may request a return within 30 days of receiving the package.
Products must be:
- Unworn;
- Unwashed;
- Undamaged;
- In their original packaging;
- with tags attached.
The following items are non-refundable:
· personalized products;
· sale items (where indicated);
· gift cards;
· underwear or hygiene-related accessories, where applicable.
Return shipping costs are the responsibility of the customer, unless the return is due to an error on our part or a defective product.
Article 11 – Refunds
Upon receipt and inspection of the returned item, the refund will be issued to the original payment method.
Processing time is generally between 5 and 10 business days.
Initial delivery costs are non-refundable, except in the event of an error attributable to Eastsouls.
Article 12 – Order Cancellation
An order may be cancelled as long as it has not yet been shipped.
Once shipped, the order cannot be cancelled but may be returned in accordance with this policy.
Article 13 – Warranty
Products are covered by the statutory warranties applicable under the laws of the consumer's country.
In the event of a manufacturing defect, Eastsouls will, depending on the circumstances:
. Replace the product;
. Issue a refund;
. Or provide a store credit.
Article 14 – Liability
Eastsouls shall not be held liable for:
. misuse of the products;
. delays attributable to the carrier;
. cases of *force majeure*;
. temporary website outages.
Article 15 – Personal Data
Collected data is used solely for:
· order processing;
· delivery;
· customer service;
· legal obligations.
Information is never sold to third parties.
Customers have the right to access, rectify, and delete their data in accordance with applicable regulations.
Article 16 – Intellectual Property
All content on the site (text, photographs, logos, videos, illustrations) is protected by copyright.
Any reproduction, even partial, is prohibited without written authorization.
Article 17 – Force Majeure
Neither party shall be held liable for the non-performance of its obligations in the event of force majeure (natural disaster, war, pandemic, strike, network interruption, etc.).
Article 18 – Governing Law
These General Terms and Conditions of Sale are governed by the law applicable at the company's registered office.
In the event of a dispute, an amicable solution shall be sought prior to any legal proceedings.
Article 19 – Customer Service
For any questions regarding an order or these General Terms and Conditions of Sale, the customer may contact customer service via the contact form available on the website or at the email address provided in the "Contact" section.
By placing an order on the Eastsouls website, the customer acknowledges having read these General Terms and Conditions of Sale and accepts them without reservation.