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Frequently Asked Questions
Find answers to common questions about our products, shipping, and returns.
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Orders & Shipping
How long does UK delivery take?
Standard UK delivery takes 3 to 5 business days. Orders are processed within 1-2 business days before dispatch.
Is shipping free?
Yes, shipping is free on all UK orders over £50. Orders below this amount are charged a flat rate of £4.99.
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Returns & Exchanges
What is your returns policy?
We offer a 30-day hassle-free return policy from the date of delivery. Items must be unworn, unwashed, and in original condition.
How do I start a return?
Please contact us at contact@eastsouls.com with your order number, and we will guide you through the process.
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Products & Sizing
How do I find my size?
Each product page includes a detailed size guide. If you are between sizes, we recommend sizing up for a more relaxed fit.